Grass Direct - The UK's largeset selection of artifical grass and the cheapest prices guaranteed

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Returns

WANTING TO RETURN AN ITEM? HERE’S OUR POLICY!

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0844 244 9638
sales@grass-direct.co.uk
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RETURNS & FAULTY ITEMS POLICY
REFUNDS

Do you want to return something? No problem! Returns are FREE for UK customers.

  • You can return any item for a refund within 30 days of receiving your original order.

  • We will refund the price you purchased your item at. This includes sale items. If you’d like a refund for your goods but you can’t return them to us for any reason, then a refund for those goods will be at our discretion.

  • All goods will be inspected on return.

  • The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way!

  • We are not responsible for any items that are returned to us by mistake.

  • We try hard to accept all returns and they don’t need to be in the original box or bag, as long as they're securely packed. Where possible, returned items should include any original packaging.

  • In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

Free Gifts & Related Free / Discount Promotions are excluded from the refundable value.